1. Introduction
JuNi AI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Service").
This Privacy Policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Information We Collect
2.1 Information you Provide Directly
Account Registration:
• Full name
• Email address
• Phone number
• Company name
• Business type/industry
• Business address
• Payment information
Service Usage:
• Business FAQs and knowledge base content
• Customer information and contact details
• Calendar and scheduling information
• Call recordings and transcripts
• SMS messages and communications
• Customer feedback and reviews
Communication:
• Messages sent through contact forms
• Email correspondence
• Chat or support communications
• Feedback and survey responses
2.2 Information Collected Automatically
Usage Data:
• IP address
• Browser type and version
• Pages visited and time spent
• Referral source
• Device type and operating system
• Interaction with the Service
Cookies and Tracking Technologies:
• Session cookies
• Persistent cookies
• Web beacons and pixels
• Analytics tools
Call Data:
• Call duration and timestamps
• Phone numbers (yours and callers')
• Call recordings (with consent)
• Call transcripts
• Call outcomes and notes
2.3 Information from Third Parties
• Payment processors (for payment verification)
• Calendar providers (Google Calendar, etc.)
• SMS providers
• Analytics services
• Communication platforms
3. Legal Basis For Processing (GDPR)
We process your personal data based on the following legal grounds:
Contract: Processing necessary to provide the Service and fulfill our obligations to you.
Consent: Where you have explicitly consented to specific processing activities.
Legitimate Interests: Where processing is necessary for our legitimate business interests, such as:
•Improving and securing the Service
•Fraud prevention
•Customer support
•Marketing and analytics
Legal Obligation: Where required by law or regulation.
4. How we use your Information
We use the information we collect for the following purposes:
4.1 Service Provision
• Creating and maintaining your account
• Delivering the AI receptionist service
• Processing payments
• Providing customer support
• Generating reports and analytics
4.2 Service Improvement
• Analyzing usage patterns and trends
• Improving AI accuracy and performance
• Developing new features
• Conducting research and testing
4.3 Communication
• Sending service updates and notifications
• Responding to your inquiries
• Sending marketing communications (with consent)
• Notifying you of changes to our policies
4.4 Security and Compliance
• Detecting and preventing fraud
• Protecting against unauthorized access
• Complying with legal obligations
• Enforcing our Terms of Use
4.5 AI Training and Customization
• Training the AI assistant on your business information
• Customizing responses to match your brand voice
• Improving AI performance for your industry
• Creating industry-specific models
5. Data Retention
We retain your personal data for the following periods:
Active Account Data: While your account is active and for 30 days after termination.
Call Recordings: Up to 90 days (unless required for legal purposes).
Payment Information: As required by law (typically 7 years for tax/accounting purposes).
Marketing Data: Until you unsubscribe.
Backup Data: May be retained for up to 6 months for disaster recovery purposes.
You may request deletion of your data at any time, subject to legal retention requirements.
6. DATA SHARING AND DISCLOSURE
6.1 Service Providers
We share data with third-party service providers who assist in operating the Service:
•Cloud hosting providers
•Payment processors
•Email and SMS providers
•Analytics services
•Customer support platforms
All service providers are bound by confidentiality agreements and data processing agreements (DPAs).
6.2 Legal Requirements
We may disclose your information if required by law, court order, or government request.
6.3 Business Transfers
If JuNi AI is acquired, merged, or sold, your data may be transferred as part of that transaction. We will provide notice of any such change.
6.4 With Your Consent
We will not share your data with third parties for marketing or other purposes without your explicit consent.
7. INTERNATIONAL DATA TRANSFERS
If you are located in the EU, your data may be transferred to countries outside the EU/EEA. Where such transfers occur, we ensure appropriate safeguards are in place, including:
•Standard Contractual Clauses (SCCs)
•Adequacy decisions
•Your explicit consent
8. DATA SECURITY
We implement comprehensive security measures to protect your personal data:
Technical Safeguards:
•Encryption in transit (SSL/TLS)
•Encryption at rest
•Secure authentication mechanisms
•Regular security audits
•Firewalls and intrusion detection
Organizational Safeguards:
•Limited access to personal data
•Employee confidentiality agreements
•Data protection training
•Incident response procedures
Administrative Safeguards:
•Access controls
•Data minimization
•Purpose limitation
•Regular backups
However, no security system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
5. DATA RETENTION
We retain your personal data for the following periods:
Active Account Data: While your account is active and for 30 days after termination.
Call Recordings: Up to 90 days (unless required for legal purposes).
Payment Information: As required by law (typically 7 years for tax/accounting purposes).
Marketing Data: Until you unsubscribe.
Backup Data: May be retained for up to 6 months for disaster recovery purposes.
You may request deletion of your data at any time, subject to legal retention requirements.
6. DATA SHARING AND DISCLOSURE
6.1 Service Providers
We share data with third-party service providers who assist in operating the Service:
•Cloud hosting providers
•Payment processors
•Email and SMS providers
•Analytics services
•Customer support platforms
All service providers are bound by confidentiality agreements and data processing agreements (DPAs).
6.2 Legal Requirements
We may disclose your information if required by law, court order, or government request.
6.3 Business Transfers
If JuNi AI is acquired, merged, or sold, your data may be transferred as part of that transaction. We will provide notice of any such change.
6.4 With Your Consent
We will not share your data with third parties for marketing or other purposes without your explicit consent.
7. INTERNATIONAL DATA TRANSFERS
If you are located in the EU, your data may be transferred to countries outside the EU/EEA. Where such transfers occur, we ensure appropriate safeguards are in place, including:
•Standard Contractual Clauses (SCCs)
•Adequacy decisions
•Your explicit consent
8. DATA SECURITY
We implement comprehensive security measures to protect your personal data:
Technical Safeguards:
•Encryption in transit (SSL/TLS)
•Encryption at rest
•Secure authentication mechanisms
•Regular security audits
•Firewalls and intrusion detection
Organizational Safeguards:
•Limited access to personal data
•Employee confidentiality agreements
•Data protection training
•Incident response procedures
Administrative Safeguards:
•Access controls
•Data minimization
•Purpose limitation
•Regular backups
However, no security system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. YOUR PRIVACY RIGHTS (GDPR)
If you are located in the EU, you have the following rights:
9.1 Right of Access
You have the right to request a copy of your personal data that we hold.
9.2 Right to Rectification
You have the right to correct inaccurate or incomplete personal data.
9.3 Right to Erasure
You have the right to request deletion of your personal data ("right to be forgotten"), subject to certain exceptions.
9.4 Right to Restrict Processing
You have the right to request that we limit how we use your personal data.
9.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.
9.6 Right to Object
You have the right to object to processing of your personal data for marketing or other purposes.
9.7 Right to Withdraw Consent
You have the right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
9.8 Right to Lodge a Complaint
You have the right to lodge a complaint with your local data protection authority.
10. EXERCISING YOUR RIGHTS
To exercise any of the above rights, please contact us at:
Email: [INSERT DATA PROTECTION EMAIL]Address: [INSERT COMPANY ADDRESS]Phone: [INSERT PHONE NUMBER]
We will respond to your request within 30 days (or as required by law).
11. COOKIES AND TRACKING
11.1 Cookie Types
Essential Cookies: Required for the Service to function (authentication, security).
Performance Cookies: Analyze how you use the Service to improve performance.
Marketing Cookies: Track your activity for targeted advertising (only with consent).
11.2 Cookie Management
You can control cookies through your browser settings. Disabling cookies may affect Service functionality.
11.3 Third-Party Tracking
We use analytics services (e.g., Google Analytics) that may track your activity across websites. You can opt out through your browser settings or the service provider's opt-out mechanism.
12. CHILDREN'S PRIVACY
The Service is not intended for children under 18 years old. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete such data immediately.
13. CALL RECORDING AND CONSENT
By using the Service, you consent to:
•Recording of calls handled by JuNi AI
•Processing of call recordings for quality assurance and training
•Transcription and analysis of calls
•Retention of call data as described in Section 5
You are responsible for obtaining consent from callers in your jurisdiction before recording calls.
14. THIRD-PARTY LINKS AND SERVICES
The Service may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.
15. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
•Right to know what personal data is collected
•Right to delete personal data
•Right to opt-out of sale or sharing of personal data
•Right to non-discrimination for exercising your rights
To exercise these rights, contact us at [INSERT EMAIL].
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.
17. DATA PROTECTION OFFICER
[1] We have appointed a Data Protection Officer (DPO) to oversee our data protection compliance.
DPO Contact: [INSERT DPO EMAIL]
18. CONTACT INFORMATION
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [INSERT PRIVACY EMAIL]Address: [INSERT COMPANY ADDRESS]Phone: [INSERT PHONE NUMBER]Website: https://juni-ai.com
© Copyright 2026 JuNi AI. All Rights Reserved.